Job Details

If you enjoy making people's holiday dreams come true - then this job is for you!

The Role
You will be responsible for promoting and booking traveling arrangements for individual clients (phone or walk-ins). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele. and work Mondays to Fridays (08H30 - 17H30) including roster Saturdays.
 
You will be required to: -

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organise travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

The Company
Join a team of 5 retail consultants working for a well-known brand based on the Auckland city fringe.

Skills & Experience

• Proven working experience as a travel consultant
• Preferred GDS : Amadeus (conversion course available, if required)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, holidays, group/individual etc)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises
• Degree in Hospitality, Travel, Tourism, Business or relevant field
• Candidates with personal travel experience will be preferred

Benefits

• Great location
• Supportive team environment
• Attractive remuneration