Trendy hotel belonging to an expanding international group with few properties in Thailand, SEA and beyond is now in the search for its next Director of Rooms.
If you have been in Thailand for at least 2 years in a similar capacity or as an acting FOM within an international property and you are ready to take it to the next step, this may be your chance to further boost your career.
Only applicants within Thailand will be considered.
Plan and manage the room and related area’s operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area’s budget and manages expenses within approved budget constraints. The major areas of responsibilities/management include: front office, guest services, housekeeping, security, engineering and gift shop. May have responsibility for recreation.
A Director of Rooms is responsible for ensuring the smooth operation of guest services, valet services, concierge and uniformed services, housekeeping, laundry, and communications in an attentive, friendly, efficient, and courteous manner. The Director of Rooms is also overall responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
The duties and responsibilities of a Director of Rooms include: coordinating the organization and administrative functions in all areas of the Rooms Division; ensuring total compliance with standards of operation; ensuring that staffing is maintained at an appropriate level to match business demand; participating in all regular and ad hoc operational meetings and in the formulation of strategic business plans; establishing monthly reporting system to monitor; handling all guest complaints expeditiously to complete resolution; closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget; and providing solutions to improve problem areas and assisting in implementing corrective measures.