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General Manager – 5* Hotel

General Manager – 5* Hotel

Location Kuala Lumpur Job Type Permanent
Salary Sector Hospitality, Senior Executive

A unique chance for a trendy GM to join this lovely upscale property and take it to the next step, you will be managing the whole operations and be directly responsible for the property performances. We are looking for someone who is preferably in KL or Malaysia and in a similar capacity.


About The Hotel

For a truly modern and relaxing experience at the heart of Kuala Lumpur business district, the 5-star hotel offers a delightful balance of comfort and style in an ideal location. With 5 room types to choose from, and a wide selection of in-house activities (fitness center, swimming pool, free in-house Wi-Fi and a TV in every room), the hotel provides guests with all the features you’d expect from a high-quality, convenient hotel while in KL.



An excellent dynamic leader who is excited about operating and growing our hotel. Must have excellent operational experience as well as great people skills to provide the high level of leadership.  Must be highly visible, approachable and results-oriented and able to relate well with guests & employees.  Must proactively involve others in problem solving and be a confident decision maker. Strong communication skills are needed.  Leadership experience in operations & business development is preferred.


Employee Relations

This leader will be responsible for oversight of employees and managers.  The team will benefit from working with a strong leader with proven experience in building strong, cohesive teams. Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. The successful candidate will be an engaged and interactive leader capable of building strong, positive relationships. 



This leader is responsible for all aspects of business operations for the hotel. 

Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. Ensure that product quality standards are met in all areas relating to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.  Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered. Responsible for day-to-day management of operation. Solid operations expertise and strong problem solving skills needed to maintain exceptional results areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). 


Business Development

Strong, result-oriented financial leadership skills needed to achieve very positive productivity and controllable costs.  Must have a keen business acumen and an expertise in recognizing opportunities which will improve top and bottom line performance.  Responsible for top-line budget, yearly business/marketing plan, strategic planning and implementations, reservations and yield management and all aspects of S&M functions, activities and promotions. Meet budgets through P&L analysis and effective cost and inventory control. Assists in preparation of annual budgets, monitor competitors for the market and drive sales through local marketing. Maximize financial performance through revenue management and pricing recommendations



The GM will report to the owners.    


Candidate Profile

  • Minimum 6-8 years of relevant experience with at least 2-4 years in Malaysia.
  • Strong and dynamic leader 
  • Keen business acumen 
  • Leadership experience in operations & business development preferred
  • Great people skills, able to lead teams and work well across all disciplines 
  • Highly visible, approachable and results-oriented 
  • Ability to relate well with internal and external stakeholders 
  • Solid operations expertise and strong problem solving skills
  • Fluency in English preferred.   

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