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Leisure Travel Consultant (Retail Store)

Leisure Travel Consultant (Retail Store)

Location Auckland Job Type Full Time
Salary Sector Leisure/Retail

If you enjoy making people's holiday dreams come true - then this job is for you!

The Role
You will be responsible for promoting and booking traveling arrangements for individual clients (phone or walk-ins). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele. and work Mondays to Fridays (08H30 - 17H30) including roster Saturdays.

You will be required to: -

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organise travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach the revenue and profit targets

The Company
Join a team of 5 retail consultants working for a well-known brand based on the Auckland city fringe.

Skills & Experience

  • Proven working experience as a travel consultant
  • Preferred GDS : Amadeus (conversion course available, if required)
  • Proficiency in English; knowledge of additional languages is an advantage
  • Exemplary sales skills and customer oriented approach
  • Well versed in various areas of travel (domestic/international, holidays, group/individual etc)
  • Ability to present, persuade and communicate effectively
  • Demonstrable ability to handle crises
  • Degree in Hospitality, Travel, Tourism, Business or relevant field
  • Candidates with personal travel experience will be preferred


  • Great location
  • Supportive team environment
  • Attractive remuneration