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Manager of ALL Region's Inbound Ops - Quality & Ops Control (Products & HR)

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Manager of ALL Region's Inbound Ops - Quality & Ops Control (Products & HR)

Location New Zealand Job Type Full Time
Salary $90,000-$100,000 Sector Inbound

Work for the largest direct marketer of International Travel who focus on a predominantly - mature American market. Flexi-work environment and can be based in either NZ or Australia.

Key Responsibilities:

  • Ensure that all inbound operations perform according to the level of products and services required by customers through correct hiring methods, support at inductions, career road mapping, coaching and trainings.
  • Drive performance management actions to achieve customer service excellence
  • Quality and cost management and drive product audits and changes
  • Streamline communication between regions and HQ in America

Ideal Candidate will have:

  • Ability to implement the company’s performance driven strategy with a strong focus  on product quality, operational initiatives and cost management
  • Strong operational and logistical background (preferably in tour operations)
  • High EQ with excellent interpersonal / communication and problem-solving abilities
  • MS Word / Excel / PowerPoint

Salary highly negotiable
Flexi-working environment
Travel extensively locally and internationally (40-50%)