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Technology Support Specialist

Technology Support Specialist

Posted 3 days ago
Location Melbourne Job Type
Salary Sector Technology

Are you Tech savvy? Enjoy working on Projects? Love being the conduit between internal and external customers? Call me TODAY!!

The Role
This is a unique and exciting opportunity where you will be responsible
assisting with all online booking tool (OBT) and other system related queries and tasks from both clients and internal departments. You will also be involved in technical projects from reviewing booking automation to streamlining process. You will troubleshoot scenarios and issues and focus on finding an outcome. There will be a focus on providing great customer service, attention to detail and opportunities to build strong relationships with other internal departments 
 
The Company 

This company is a global player in the corporate and leisure travel world. Represented in over 120 countries they are responsible for the organisation of travel management of their clients, travel, meetings, events and expenses. With an extraordinary workforce of people, that go over and beyond every single day. Relationships are everything to this company and they pride themselves on delivering that globally.
 
Skill & Expertise

  •  Client site navigation and profile queries
  • Experience and knowledge of GDS (Galileo advantageous)
  • Previous experience with online booking tool such as Serko and Concur would be favored
  • Troubleshooting online booking tool issues
  • Logging issues and/or configuration requests with relevant OBT’s
  • Site testing, auditing and upgrades
  • Updating client sites to keep in line with their policies
  • Introducing 3rd Party OBT improvements and enhancements
  • Configuration and testing of the OBT
  • Involvement in and/or leading technology based projects - specifically taking on a key role in the automation of our OBT bookings.
  • Strong travel and technical consulting experience
  • High attention to detail
  • Great communication skills both written and verbal
  • Customer service oriented
  • Dedicated and enthusiastic team player
  • Ability to priorities and balance several tasks

 
 The Benefits

  • A fantastic base salary ( above industry standard)
  • Excellent benefits
  • Excellent CBD Loacation
  • Awesome place to work
  • Monday to Friday working with no weekends

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